Epicor Eagle Integration

Epicor Eagle Integrations

Connecting your Epicor Eagle system with Adobe Commerce (Magento) can transform your retail operations. Epicor Eagle is a retail point-of-sale and business management system designed for independent retailers. Adobe Commerce (formerly Magento) is a leading eCommerce platform for building robust online stores. Integrating Epicor Eagle with Adobe Commerce bridges the gap between your in-store and online channels. It eliminates data silos and ensures your business runs as one cohesive omnichannel operation.

Integrating Epicor Eagle with Adobe Commerce ensures your inventory, sales, and customer data flow seamlessly between physical stores and your online store. For decision-makers at omnichannel retail companies, this integration provides real-time visibility and control. You no longer have to manually reconcile separate systems or worry about customers seeing out-of-date stock on the website. Your Eagle ERP/POS and Magento store stay in sync automatically. This leads to better inventory accuracy, faster order fulfillment, and a smoother customer experience across all channels. In short, your entire retail operation becomes more efficient, with online and physical channels working together instead of separately.

Solving Common Epicor Eagle Integration Issues

Integrating a retail ERP like Epicor Eagle with an eCommerce platform can present some challenges. Over the years, we’ve encountered and solved many of these common issues. Here are a few typical problems and how the right solution addresses them:

• Inventory and Pricing Mismatches: Without integration, your website may show items in stock or at prices that don’t match your store’s data. This frustrates customers and leads to lost sales. Our integration ensures Eagle’s stock levels and prices feed into Magento in near real time. Customers always see accurate stock numbers and current prices on your site.

• Manual Data Entry & Errors: Many retailers start by hand-keying data or using spreadsheets to move information between Eagle and Magento. This approach is slow, time-consuming, and prone to errors. By implementing an Epicor Eagle ERP connector , we automate the data flow – updating product info, inventory counts, and customer records without manual effort. This eliminates duplicate entry and reduces mistakes, freeing your team to focus on higher-value tasks.

• Delayed Order Processing: If online orders don’t sync to Epicor Eagle right away, fulfillment is delayed. Customers might wait longer than necessary for their purchases. Our integration sends web orders from Adobe Commerce to Eagle as soon as they are placed. Your staff sees the order in the Eagle system right away, allowing for faster processing, shipping, or in-store pickup preparation. Likewise, tracking and status updates from Eagle flow back to Magento, keeping customers informed at every step.

• Limited Omnichannel Features: It’s hard to offer services like buy online pickup in-store or unified loyalty rewards if your POS and eCommerce systems are disconnected. By connecting Epicor Eagle with Magento , you enable true omnichannel features. For example, your website can display store-specific stock availability for BOPIS (Buy Online, Pick Up In-Store). Likewise, loyalty points or gift card balances from Eagle can sync with customers’ online accounts. All of this happens seamlessly because the systems are in communication.

• Complex Integration Setup: Epicor Eagle often requires specific configurations (like enabling its EDI or flat-file integration modules) to connect with external systems​. Without the right expertise, setting this up can be daunting. Creatuity’s team has deep experience with Eagle’s integration methods and Magento’s APIs. We handle the heavy lifting of configuring middleware and mapping data. In short, we hide the technical complexity behind the scenes and deliver a reliable, secure integration that just works.

By addressing these challenges proactively, we make sure your Epicor Eagle Adobe Commerce integration is stable and efficient from day one. Our goal is to prevent common pitfalls (sync errors, data lags, security gaps). That way, you get all the benefits of a unified system without the headaches.

Creatuity’s Expertise with Epicor Eagle and Ecommerce

Tackling an Epicor Eagle integration project requires both technical know-how and practical retail experience. Creatuity brings deep Adobe Commerce expertise and real-world Epicor Eagle integration experience to the table. Creatuity is an Adobe Solution Partner with a team of Magento-certified developers, led by a Magento Master. We know the Adobe Commerce platform inside and out. We can optimize Magento to smoothly handle all the data coming from Eagle. Whether you have thousands of SKUs, complex pricing rules, or multi-store inventory, our integration can manage it.

Our team has hands-on experience integrating Epicor Eagle with Magento for omnichannel retailers. We understand Eagle’s data structures and integration points. This includes using Eagle’s built-in methods like EDI or flat-file exports, as well as direct APIs when available. In fact, we’ve built middleware connectors specifically to link Epicor Eagle ERP with eCommerce platforms. This middleware acts as a translator and traffic controller, ensuring data flows smoothly in both directions. For example, product information and inventory updates from Eagle are transformed and sent to Magento automatically. Meanwhile, online orders and customer info from the website are formatted and fed into Eagle for processing. The result is a robust, tailored Epicor Eagle ERP connector solution that fits your business.

What sets Creatuity apart is our problem-solving approach. We anticipate challenges like data format mismatches or API call limits, and we engineer around them. Our developers have seen similar integration issues before. That means we can quickly diagnose problems and implement fixes without derailing your timeline. We also put a strong emphasis on testing and quality assurance. Before anything goes live, we simulate high volumes of data and various sales scenarios. This ensures the integration holds up under real-world conditions.

Equally important, we value our clients’ confidentiality. Many of our Epicor Eagle integration projects are protected by non-disclosure agreements. That’s why you won’t see us showcasing client names or logos without permission. You can trust that we handle your project and data with the utmost professionalism and discretion. Of course, we can provide detailed case studies and references privately upon request.

Epicor Eagle Integration Case Study Examples

Over the years, Creatuity has helped many retailers connect Epicor Eagle with their eCommerce platforms. While we can’t publicly share client names, we can describe a few success stories. (Full case studies are available upon request.)

Here are a few examples:

• Multi-Store Farm & Home Retailer: A regional farm supply retailer with dozens of stores wanted to offer buy online, pick up in-store (BOPIS). They chose Adobe Commerce for their new site and needed it integrated with Epicor Eagle. Creatuity built a custom integration that synced each store’s inventory and pricing from Eagle to Magento in real time. Website shoppers could see exactly what was in stock at their local store. When the COVID-19 pandemic hit, this integration proved critical. It allowed the retailer to quickly roll out curbside pickup, since online orders flowed directly into Eagle for fast fulfillment. The result was a smooth omnichannel launch with accurate inventory and a seamless pickup process that kept customers happy.

• Automotive Parts Distributor: An auto parts retailer with a vast catalog relied on Epicor Eagle in-store and wanted to expand online. They launched an Adobe Commerce site but needed it tightly synced with Eagle to handle complex pricing and ensure up-to-date availability. Creatuity developed an integration using a middleware layer for continuous data exchange. Whenever products or stock levels updated in Eagle, the Magento storefront reflected those changes within minutes, preventing oversells. Conversely, online orders (with detailed part fitment info) were automatically sent into Eagle for quick processing at the nearest store or warehouse. This integration greatly improved efficiency and gave the retailer confidence to scale their online business, knowing the website’s inventory was always accurate.

• Specialty Retail (Upgrading from ECC): One specialty retailer initially used Epicor’s Commerce Connect (ECC) web store but found it too limited. We helped them migrate to a full-featured Adobe Commerce site integrated with Epicor Eagle. The transition involved careful data mapping from ECC to Magento and setting up a new integration layer. After launch, the retailer enjoyed a richer, more flexible online storefront while still relying on Eagle for inventory and orders. This project showed how the right integration partner can deliver the best of both worlds – Magento’s powerful eCommerce features with Epicor Eagle’s rock-solid back-end.

These examples demonstrate how we tailor our approach to each client’s unique needs. We maintain strict confidentiality about client details. However, we’re happy to discuss specifics and provide references one-on-one if you’re interested in similar success stories.

Next Steps to Integrate Epicor Eagle with Your Ecommerce Platform

Ready to connect Epicor Eagle with Adobe Commerce and unlock new efficiencies? Here are the next steps to kick-start your integration project:

1. Schedule a Consultation: Contact Creatuity for an initial discussion. We’ll talk about your current systems, challenges, and goals for the integration. Our team will answer any questions. We’ll also help you envision what a successful Magento integration for Epicor Eagle could look like for your business.

2. Integration Roadmap: After understanding your requirements, we’ll craft a tailored plan. This roadmap will outline which data we’ll sync (products, inventory, orders, customers, etc.), the technology or middleware to be used, and a timeline for implementation. We also address any special considerations at this stage, such as multi-store setups or custom Eagle workflows.

3. Implementation & Testing: Our developers will build and configure the integration, working closely with your IT team and Epicor’s support as needed. We rigorously test each component – from small inventory updates to full order cycles – to ensure everything works flawlessly. You’ll be able to see the integration in action in a staging environment before we go live.

4. Training & Launch: We train your staff on any new workflows (for example, processing online orders in Epicor Eagle). Once everything is ready, we deploy the integration to production and closely monitor the first days of operation. Our goal is a smooth launch with no surprises.

5. Ongoing Support & Optimization: After go-live, Creatuity remains your integration partner. We provide prompt support to resolve any issues and fine-tune the integration as your needs evolve. As Adobe Commerce or Epicor release updates, or as you introduce new business processes, we’ll adapt the solution accordingly. This ensures your Epicor Eagle Adobe Commerce integration continues to deliver value in the long run.

By taking these steps with an experienced partner like Creatuity, you gain peace of mind. An Epicor Eagle ecommerce integration is a significant project, but with the right expertise it can be executed smoothly and deliver tremendous benefits. Connecting your Epicor Eagle ERP to Adobe Commerce is an investment in a unified, efficient, and customer-friendly future for your retail business. If you’re ready to get started, contact us today. We’ll explore how to make your Epicor Eagle and Magento systems work better together.

Learn how to leverage our integration experience in a free 30 minute ecommerce problem solving call.